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Gx Glass

01233 642 220

Frequently Asked Questions

Please see our list of our frequently asked questions relating to the below topics:

Estimates

  1. What information do you require to provide an estimate?
  2. What does E&OE mean on my estimate?

Surveys

  1. What details are required for a survey?
  2. What happens if I need to change my survey or installation dates?
  3. How do I place an order for supply and fit?  

Manufacturing and Processing

  1. What does 'subject to manufacturing tolerances mean'?
  2. Does your toughened glass adhere to British and European Standards?
  3. What types of templates do you accept for supply only goods?
  4. Are you able to bevel circles?
  5. What is a dubbed corner?
  6. What does PAR stand for?
  7. What does clean cut mean for?
  8. What adhesives should I use to fix my glass?

Hours of Business

  1. What are your operational hours?

Lead Times

  1. What are your lead times for ColourX?
  2. What are your lead times for MagnX?
  3. What are your lead times for mirrors and toughened glass?
  4. What are your lead times for Lacobel?
  5. What are your lead times for shaped or laminate products?

Delivery

  1. Why is your delivery date ‘estimated'?
  2. What are the terms of your Delivery service?
  3. How are your good supplied and packed?

Terms and Conditions of Sale

  1. What are your terms and conditions of sale?

Payment

  1. What payment methods do you accept?
  2. What are your payment terms?

 

Estimates

What information do you require to provide an estimate?

In order for us to give you the most accurate quote possible and pass your estimate to the correct department, we will need confirmation of whether the enquiry is either on a supply only or supply and fit basis.  Delivery addresses for both supply only and supply and fit are required before estimating.  Please supply glass specification(s) including, dimensions, colour and finish and please supply relevant drawings in CAD, DXF, DWG or PDF format.

Estimates are based on initial information supplied therefore costs may vary/change on final agreed details or after site survey. Delays in finalising prices may occur if either site access or outstanding information is unavailable when requested.

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What does E&OE mean on my estimate?

E&OE means ‘errors and omissions excepted’.  In relation to a Gx Glass estimate and/or order,  this is where information supplied is, to the best of our knowledge correct, but we will not be held responsible if an error is found, therefore it is down to you, the customer, to ensure that all information supplied is correct on the estimate or at point of order.

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Surveys

What details are required for a survey?

Surveys (and installations) are managed through our installation manager; surveys normally require 5 days notice to attend site once Gx Glass have received your official purchase order / written confirmation to proceed.  

Please confirm site and personnel contact details as Gx Glass strongly recommend that a site representative is present at the time of survey to answer any question or agree / make decisions where required. Should there be no one on site qualified to instruct us Gx Glass may not be able to obtain the information required; this may result in a subsequent site visit and additional costs.

Our surveyors will have un-priced estimates and copies of the drawings used for the estimate. Please confirm they are the current version to be worked on.

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What happens if I need to change my survey or installation dates?

If for any reason a proposed survey or fitting date needs to be changed it must be confirmed in writing, either by email or fax and sent to the installation department. Please request confirmation that we have received your revised instructions. Gx Glass requires a minimum 24 hours notice to cancel a survey and 48 hours to cancel an installation. If insufficient notice is given additional fees may be charged.

Gx Glass reserves the right to change a survey or installation date at any time, subject to a 24hr notice period due to glass breakage, delay in receipt of a deposit or delay in receipt of  3rd party fittings.

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How do I place an order for supply and fit?        

Your official purchase order or written instructions to proceed should include the agreed estimate details and number. If there are any variances you must advise  us immediately. Gx Glass will then book in a suitable date for your survey.

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Manufacturing and Processing

What does subject to manufacturing tolerances mean?

All glass when processed has a manufacturing tolerance – whereby during the cutting and machining of the glass, we guarantee the sizes to within a specified tolerance for that product.  Please see these below: 

  • 4- 6mm glass has a manufacturing tolerance of +/- 1mm
  • 8- 10mm glass has a manufacturing tolerance of +/-2mm
  • 12-15 glass has a manufacturing tolerance of +/- 3mm
  • 19mm glass has a manufacturing tolerance of +/- 4mm

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Does your toughened glass adhere to British and European standards?      

Yes, we are compliant with BS EN 12150 and safety up to BS EN 12600 Class 1. 

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What types of template do you accept for supply only goods?

Gx Glass accept rigid templates only (MDF, wood, corex or card), we unfortunately cannot accept paper templates as we are unable to scan them.  Please ensure any supplied templates have your estimate / order number and contact details clearly marked.

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Are you able to bevel circles?

We are currently unable to offer shaped or circular bevels at this time.

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What is a dubbed corner?

A dubbed corner is where the sharp point is removed from the corner of a piece of glass. This makes the corner safer and is used predominantly for table tops and shower screens. 

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What does PAR stand for?

PAR means 'Polished all Round', where the glass is machine finished with a polished edge. If you do not require a polished edge, please specify this at time of order.

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What does clean cut mean?

Clean cut glass is cut and supplied without any edge finishing.  Should you require the sharpness to be taken off of your glass, you can request an arrised edge, which is a hand finish.

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What adhesive should I use to fix my glass?

Gx Glass can supply suitable adhesives depending on which product you have purchased, please ask when requesting a quotation. Gx Glass will not be responsible for any damage caused if incorrect fixing adhesive is used.

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Hours of Business

What are your operational hours?

Site surveys, manufacturing, deliveries and installations are carried out during our normal working hours of 08:00 to 17:00 Monday to Friday. Any works required outside of these specified hours are at the managements discretion and are subject to additional charges.

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Lead Times

What are your lead times for ColourX?

ColourX Standard Range of Splashbacks and wall cladding:

From receipt of your order confirmation or following a survey Gx Glass requires 10 full working days to produce ColourX (standard range of colours only) before Gx Glass can return to site to install or deliver.  If for some reason Gx Glass are unable to meet the deadline Gx Glass will inform you as soon as possible.

ColourX Non Standard colours and colour matching

  • Please add an additional 5 to 7 working days for this service.

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What are your lead times for MagnX?

MagnX  E / MagnX DS

From receipt of your order confirmation or following a survey Gx Glass requires 10-15 full working days to produce MagnX (standard range of colours only) before Gx Glass can return to site to install or deliver.  If for some reason Gx Glass are unable to meet the deadline Gx Glass will inform you as soon as possible.

MagnX CF

  • 5-7 working days for standard range subject to stock levels
  • 15-20 for non-standard colours

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What are your lead times for mirrors and toughened glass?

Mirrors and toughened glass (non-painted , and non-waterjet or CNC finished) are on a 5-7 day lead time. 

What are your lead times for shower screens mirrors?

Shower screens are on a 10-15 days lead-time

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What are your lead times for Lacobel?

Lacobel is on 5-7 day lead-tim delivery subject to stock availability.

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What are your lead times for shaped or laminate glass products?

Due to the wide range of products Gx Glass produce, we ask you to check individual lead times on a case by case basis.

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How do I calculate the weight of glass?

To calculate the weight of glass you multiply the area by the thickness and the multiply that by 2.5 (a fixed weight for glass). 

For Example - to find the weight of .75m2 of 6mm silver mirror

0.75 x 6 x 2.5 = 11.25kg

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Delivery

Why is your delivery date ‘estimated’?

Please note that glass is a fragile product, and due to this our lead times are based around the optimum production time for the glass to be processed, allowing for contingency should the glass break during this time.  We endeavour to provide accurate lead times, but these are always estimated as, for example, should a machine suffer from mechanical failure, the stated lead time will no longer be correct.  Therefore if you require a definitive lead time for a job, please ensure that we are aware of this. 

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What are the terms of your Delivery service?

All supply only deliveries are on a loose load tailboard only basis unless otherwise agreed during estimating. Should you require your goods to be delivered on a stillage or crated then it is dow to you, the customer, to arrange suitable labour and equipment to unload the glass. 

We can only offer AM or PM delivery slots, but should you require a timed delivery, we can offer the first delivery of the day between 8am-9am. 

Any challenges to being able to access a site or provide the goods to the correct person may require additional charges if it results in rescheduling of the delivery. All goods must be checked and signed for on delivery.  Out of hours deliveries or installation work must be agreed at the estimate stage.

Supply only estimates are on an ex-works (collection) basis unless otherwise agreed in advance. Please check the estimate carefully upon receipt.

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How are your good supplied and packed?

Glass panels are supplied with standard foam transport pads to the face unless otherwise agreed in advance. Should you require edge protection, bubble wrap, crating or stillage delivery, please speak to one of our estimators. 

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Terms and Conditions of Sale

What are your terms and conditions of sale?

Please view our Terms and Conditions here

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Payment 

What are your payment methods?

We accept cash, credit and debit cards, BACS and Cheques.  We are sorry we do not currently accept American Express. Please note that goods purchased with a cheque cannot be processed until the cheque has cleared. 

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What are your payment terms?

Our payment terms are as follows:

  • Non-account customers Supply Only: Full payment in advance of any glass being cut or processed.
  • Non-account customers Supply and Install:  50% deposit prior to survey, balance prior to installation.
    • Refunds on deposits will be given less costs for any time and materials used.
  • Account Customers: 30 Days. Limits will apply. Please speak to our finance department on 01233 642220 should you wish to open an account, full terms will be supplied on application. 

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